Cancellation Policy

Preamble

LAGATE BUSINESS LTD, operating as Buyora, is committed to providing flexible services while respecting our customers’ right to modify or cancel their subscription at any time. Below are the procedures and conditions related to subscription cancellation.

  1. Right to Cancel

    Customers have the right to cancel their subscription at any time. This flexibility allows users to make decisions that best align with their needs and current circumstances, without any long-term commitments.

  2. Cancellation Procedure

    Customers can cancel their subscription through multiple options:

    • 1. Access Your Account:Log into your Buyora account and navigate to the “Billing” section within your personal dashboard.
    • 2. Submit the Cancellation Request:Complete the cancellation request form available in your account settings.
    • 3. Cancellation Without Logging In:You can also cancel your subscription through a dedicated link available in the website header by simply entering your email address.
    • 4. Contact Customer Support: You can also request cancellation via chat, email, phone, or the contact form available on our website.

  3. Service Termination

    Following cancellation, the services will remain accessible until the end of the current billing period. Once this period expires, access to Buyora’s services will be revoked, and no further charges will be incurred.

  4. Refund Policy

    Buyora offers partial or full refunds under specific conditions. Customers may be eligible for a refund under the following circumstances:

    • Cancellation During the Trial Period:Any cancellations made during the 3-day trial period will be eligible for a full refund.
    • Satisfaction Guarantee: If a customer is dissatisfied, they may request a refund for the last monthly charge by submitting a formal request.

  5. Refund Request Process

    Customers can initiate a refund request using the following methods:

    • Via the Contact Form:Accessible through the ‘Contact’ page on our website.
    • By Email:Send an email via the contact details available on the ‘Contact’ page, providing the reason for the request along with any necessary documentation.
    • By Phone: Call our support number listed on the website to initiate the refund request.
    • Via Chat: Request a refund directly through the live chat support available on our website.

  6. Refund Processing

    Refund requests are typically processed within 5 to 10 business days upon receipt and review by a support agent. Refunds will be issued using the same payment method as the original subscription payment. Customers will receive a confirmation email once the refund has been successfully processed.

  7. Policy Modifications

    LAGATE BUSINESS LTD reserves the right to modify the refund policy at any time. Any changes will take effect immediately upon publication on our website. We encourage customers to review this policy regularly to stay informed of any updates.

  8. Customer Support

    If you experience difficulties or have any questions regarding the cancellation of your subscription, our customer support team is available to assist you. Please contact us using the provided communication channels for prompt and efficient support.

  9. Important Considerations

    Customers are encouraged to carefully consider their decision to cancel and take note of any deadlines or specific conditions related to their subscription. We recommend reviewing the full terms and conditions to understand all implications associated with cancellation.

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