These Terms and Conditions (T&C) govern the use of services provided by LAGATE BUSINESS LTD a company registered at Thessalonikis, 41, Geri, 2200, Nicosia, Cyprus operating the Buyora platform. Buyora offers consumers assistance in managing claims and disputes related to online purchases. By using Buyora's services, users fully accept these T&C. Acceptance is confirmed upon subscription.
These T&C define the rights and obligations of the parties regarding the services provided by Buyora, particularly assistance with refund claims and dispute resolution with merchants. Buyora acts as an intermediary and does not guarantee the success of claims.
Starter Plan: £1 per month
Premium Plan: £1 per month
Subscriptions to Buyora’s services operate on a monthly basis and automatically renew unless the user cancels their plan. Payments are made via credit card, with all prices displayed as inclusive of VAT. Users outside the Eurozone may incur conversion fees depending on their payment provider. In the event of a failed payment, Buyora reserves the right to suspend service access until the issue is resolved. Users must ensure that their payment details remain up to date to avoid service interruptions.
As part of Buyora’s commitment to transparency, users will be informed in advance of any changes to pricing. Subscription fees may be adjusted over time to reflect changes in service offerings or operational costs. Buyora guarantees that users will receive at least 15 days’ notice before any price modification takes effect, allowing them to make informed decisions about their continued use of the service.
Users have the right to withdraw from their subscription within 14 days of signing up. If a user wishes to exercise this right, they must submit a cancellation request, after which their subscription will be terminated without penalty, and any payments made within this period will be fully refunded. Outside the initial withdrawal period, users can still cancel their subscription at any time through their personal account.
If a user cancels within the first month of service, Buyora guarantees a full refund with no conditions attached. In cases where a user cancels after renewal, any payments made beyond the most recent renewal date will be refunded within 30 days, after deducting any outstanding service fees.
If the bank refund process fails, Buyora may escalate cases to partner law firms. Eligibility is assessed based on predefined criteria. Clients will receive a detailed quote outlining fixed fees and any success-based commission. No legal action will be initiated without explicit client approval and payment where applicable.
Once engaged, the law firm sends a formal legal notice to the merchant or bank. If unresolved, further legal steps may be pursued with client consent. While Buyora and its legal partners work towards favorable outcomes, results cannot be guaranteed.
Legal fees may include a fixed charge for the initial legal notice and a percentage commission on recovered amounts. If legal action is unsuccessful, no additional charges apply beyond initial fees.
Buyora acts solely as an intermediary and assumes no responsibility for legal outcomes or court decisions. Clients using the Premium subscription should check whether legal escalation is included or offered as an optional paid service.
While Buyora endeavors to provide high-quality service, it cannot guarantee a successful outcome for every claim. The platform functions as an intermediary, assisting users in communicating with merchants and banks, but the final decision regarding refunds or disputes lies solely with these entities. As such, Buyora cannot be held liable if a merchant refuses to process a refund or if a bank declines a chargeback request.
Additionally, Buyora does not intervene in cases of fraudulent transactions or unauthorized purchases made with stolen payment details. Users are encouraged to report such issues directly to their financial institution. Furthermore, Buyora cannot be held responsible for any adverse outcomes resulting from incomplete or inaccurate information provided by the user during the claims process.
Buyora is committed to protecting the personal data of its users in compliance with General Data Protection Regulation (GDPR) standards. To provide full transparency, Buyora has a dedicated Privacy Policy page detailing how personal data is collected, used, and secured. Users can access this Privacy Policy at any time to review Buyora’s data processing practices.
Personal data is collected for the purpose of dispute resolution and service improvement. This includes user identification, transaction details, and any necessary information to facilitate claims and interactions with merchants. Buyora ensures that the data collected is adequate, relevant, and limited to the necessary scope of its services. adequate, relevant, and limited to the necessary scope of its services.
Data security is a priority, and Buyora implements strict technical and organizational measures to protect user data from unauthorized access, loss, or misuse. Users' personal data is never shared with third parties except for essential service providers such as banks, payment processors, legal representatives, and dispute resolution partners, as outlined in the Privacy Policy.
Users have full rights under GDPR, including the right to access, rectify, erase, and restrict processing of their data. They may also object to data processing and request data portability. Any such requests can be directed to help@wearebuyora.com TermsAndConditions.dataProtection.descriptionB
For further details on data retention, cookie usage, and handling of personal data breaches, users are encouraged to consult the Buyora Privacy Policy or contact the Data Protection Officer (DPO) via the official support channel.
Buyora is committed to protecting the personal data of its users in compliance with General Data Protection Regulation standards. Personal information collected during the subscription process and throughout the use of Buyora’s services is stored securely and used exclusively for the purpose of providing assistance with claims.
User data is retained for up to 12 months after cancellation, unless legal obligations require otherwise. Users have the right to request the deletion of their personal data at any time through their personal account settings. Buyora guarantees that no personal data will be sold or shared with third parties for marketing purposes.
Buyora reserves the right to update or modify these T&C as needed to align with regulatory changes or improvements to its services. Any significant modifications will be communicated to users at least 15 days before implementation, ensuring that users have time to review and assess any changes before they take effect. Continued use of Buyora’s services after this notification period constitutes acceptance of the revised terms.
These T&C are governed by Cypriot law. In the event of a dispute, Buyora and the user agree to seek an amicable resolution before pursuing legal action. If a dispute cannot be resolved amicably, it will be submitted to the competent courts in Thessalonikis, 41, Geri, 2200, Nicosia, Cyprus.
Users experiencing service-related issues must first submit their disputes to Buyora’s internal resolution process before seeking external mediation. Buyora has a dedicated customer support team to handle claims and assist users in finding satisfactory solutions. If a dispute cannot be resolved internally, users may seek mediation through recognized dispute resolution organizations.
Additionally, users have the right to utilize the European Commissio https://webgate.ec.europa.eu/odr/ which provides an alternative means of resolving conflicts with service providers.
For any inquiries regarding these T&C, users may contact Buyora’s customer service through their personal account or via email. The Buyora team remains available to assist users with any questions related to their subscription, claims process, or dispute resolution.
